Freddie and Co are a small business who offers various products. From personalised prints, prints for the home, party pieces and much more. Soon in 2018, we will be launching some clothing bits, stationary and more.
As Freddie and Co is run by one person, myself, Beth, times can get a little hectic. Although I like to post my products within 7 working days to keep all my customers happy, that isn’t possible at all times. Here is a guide for you all as to when I work and how long roughly it can take to complete an order and what days I work etc. Also, please read the delivery and returns for more information on which days I go to post orders and so on.
Days I work on orders
Sunday, Tuesdays and Thursdays.
Most of the days my work times are during the evening. That is when you are more than likely to catch me if you want to contact me about an order or just to chat!
When I log into my e-mail account
In all honesty, our e-mail account rarely opens, firstname.lastname@example.org. But I do look at it every Thursday morning and afternoon. That is when you are more than likely to have a response. Otherwise, you can contact me on Instagram: freddieandco_shop to get a quicker response
When am I on Instagram?
I am on Instagram most days of the week. Mostly during the evenings.
Personalised prints are prints that need adding names or certain images. I do advise that it is important to make sure that you have filled in the correct information in the NOTES section at checkout. If not, then your order may take a few more days to complete, which means you will be waiting for your print for a bit longer. This is because I will need to e-mail you or text you about your order. If there is no reply on the days I work, I don’t complete until the next working day that I have. Personalised prints can take up to 10 working days (Mon-Fri – excluding weekends) to complete, all depending on how busy we are.
Custom prints are prints that are made from scratch. These prints do cost a little bit more than our usual prints because they require more time. Two samples will be sent to you, but if unhappy, I can do another 2 samples. No more than 4 samples will be sent. You will be required to pay before seeing some samples. Custom prints can take up to three weeks to complete, during busy periods, up to 4 weeks. But if you are wanting your custom print by a certain date, please let me know by messaging me on Instagram.
These are prints that have already been made and are just ready to print and post out.
Our A4 prints are printed on smooth textured strong, high quality cards.
Our A5 Prints are printed on smooth high quality, strong card.
Personalised Invitations do take longer than most of our products. It all depends if you want to add a name on each print or different words on each print. All this will be discussed over e-mail or Instagram. However, you are advised to fill out the Notes Section at checkout so I have an idea. Some personalised prints do not allow full personalisation – it just all depends.
Personalised Invitations can take up to 3-4 weeks. If you need sooner, please let me know as soon as possible.
Custom Invitations have the same requirements as personalised prints. Up to 4 samples will be sent and payment will be required first before I start working on your order. These can take up to 4 weeks. Again, please contact me if you want them done sooner.